Refund Policy
A legal disclaimer
The information provided on this website is for general informational purposes only. While we strive to keep all information accurate and up to date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of any services, pricing, promotions, or other content displayed on this website.
Refund Policy - the basics
At Driveway Detail LLC, customer satisfaction is important to us. If you are not satisfied with the quality of your detailing service, please notify us within 24 hours of service completion.
Satisfaction Guarantee
If a reasonable concern is reported within 24 hours, we will inspect the issue and, at our discretion, offer to re-clean or correct the affected area at no additional charge.
Refund Eligibility
Refunds are not guaranteed and are evaluated on a case-by-case basis. Partial or full refunds may be issued only when we determine that the service was not performed as agreed and the issue cannot be reasonably corrected through a follow-up service.
Non-Refundable Services
Refunds will not be issued for:
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Pre-existing vehicle damage, stains, scratches, paint defects, or odors.
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Conditions that cannot be fully removed through detailing.
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Customer dissatisfaction based on expectations beyond the purchased service package.
Cancellations
Appointments canceled with at least 24 hours’ notice will not incur a cancellation fee. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee or forfeiture of any deposit paid.
Contact Us
To request a correction or discuss a refund, please contact us within 24 hours of your service appointment. We will work with you to resolve any concerns promptly and fairly.